11k Terms & Conditions – Complete Platform Usage Policy

These Terms & Conditions 11k (Website: 11k.wine) and its users. By creating an account or using the website, you confirm that you have read, understood, and agreed to all of these terms.

We want you to genuinely understand these terms — which is why everything is written in plain, simple language. If any part is unclear, reach out to our support team and they'll be happy to help.

11k operates under an international license. We strictly comply with all applicable laws and take firm action against fraudulent activity. Use of the platform is your own responsibility and must be in accordance with the laws of your country.

To open an account with 11k, you must meet the following requirements:

• You must be at least 18 years of age.
• Each person may only register one account. If multiple accounts are detected, all accounts will be closed and any deposited funds may be forfeited.
• All information provided at the time of registration must be complete, accurate, and truthful.
• Your mobile number and email address must be valid and active.
• Identity verification may be required using a National ID or passport.

Keeping your account password secure is your responsibility. Do not share your account with anyone else. 11k is not liable for any unauthorised use of your account. If you notice any suspicious activity, contact our support team immediately.

At 11k, you can deposit and withdraw funds via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules:

• Minimum Deposit Amount: ৳500
• Maximum single deposit limit: ৳1,00,000
• The payment method used for deposits must be registered in your own name only.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules:

• Minimum Withdrawal Amount: ৳500
• Maximum daily withdrawal for standard members: ৳20,000
• Unlimited withdrawal privileges for Platinum VIP members.
• Withdrawal requests are typically processed within 5 minutes to 24 hours.
• Large withdrawals may be delayed if KYC verification has not been completed.

11k's bonus offers are special perks for our users. However, each bonus comes with specific terms that must be followed.

General Bonus Terms:

• The welcome bonus is available to new members on their first registration only — claiming the same bonus across multiple accounts is strictly prohibited.
• All bonuses carry wagering requirements. Bonus funds cannot be withdrawn until the wagering requirement has been met.
• Bonus funds can be used to place bets, but cannot be withdrawn directly.
• Expired bonuses are automatically cancelled.
• You cannot activate a second bonus of the same type while one is already active.

Bonus Wagering Details:

All betting on 11k is conducted in accordance with specific rules that apply equally to every user.

• Bet Finality: Once a bet is confirmed, it cannot be changed or cancelled — except where the Cash Out feature is available.
• Odds Changes: Odds may change before a bet is confirmed. The odds applicable at the exact moment of confirmation will be applied by 11k's system.
• Minimum Bet: The minimum stake per bet is ৳10.
• Maximum Bet: Maximum bet limits vary by market and event.
• Event Cancellation: If an event is cancelled or postponed, the full stake for that bet will be refunded.
• Odds Error: 11k reserves the right to void any bet placed at odds that were clearly incorrect.
• Live Betting: Technical delays may occur during live betting. Any bets placed on outcomes that have already been determined will be voided.

The following activities are strictly prohibited on the 11k platform. Violations may result in immediate account closure and forfeiture of any funds held:

• Opening or operating multiple accounts.
• Using multiple identities to circumvent bonus terms.
• Using bots, scripts, or automated software.
• Exploiting technical vulnerabilities in the platform.
• Stealing or misusing another user's information.
• Using the platform for money laundering or processing illegal funds.
• Betting based on match-fixing or insider information.
• Harassing or showing disrespect toward other users.

11k's fraud detection system runs 24 hours a day. Suspicious activity is monitored automatically and investigated manually where necessary.

11k may suspend or permanently close an account under the following circumstances:

• Any violation of these Terms & Conditions.
• Registering with false or inaccurate information.
• Fraudulent or suspicious activity.
• Accounts inactive for an extended period (12 months or more).
• Self-exclusion at the user's own request.

You may close your account at any time by contacting our support team. Before closure, you will have the opportunity to withdraw any valid balance (excluding bonuses), except in cases of terms violation.

11k believes betting is a form of entertainment — not a source of income. We are deeply committed to responsible gaming.

• Age Verification: Participation by anyone under 18 is strictly prohibited.
• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Cooling-Off Period: You can temporarily exclude yourself from betting.
• Self-Exclusion: Option to permanently exclude yourself from the platform.
• Support: If you feel that betting is having a negative impact on your life, our team is here to offer free advice.

For more details, visit our Responsible Gaming View page.

By registering with 11k, you also consent to our Privacy Policy. We treat your personal information with the utmost care.

• Your name, phone number, address, and financial information are never shared with any third party.
• All data stored on our servers is protected with 256-bit SSL encryption.
• Cookie and usage data are collected solely to improve our services.
• Information may be disclosed in response to a valid order from a law enforcement authority.

To read our full Privacy Policy, visit our Privacy Policy View page.

If you have a dispute or complaint, 11k will resolve it through the following process:

In betting disputes, 11k's decision is final — though user arguments will always be given fair consideration.

11k reserves the right to modify these Terms & Conditions, in part or in full, at any time. However, with users' interests in mind:

• At least 7 days' notice will be given before any significant changes take effect.
• An SMS notification will be sent to your registered mobile number.
• A notice will be published on the website homepage.
• Continuing to use the platform after any changes constitutes acceptance of the updated terms.

If you have any questions about these Terms & Conditions or need further clarification, please get in touch with us:

Our support team provides full assistance in Bengali. Feel free to reach out with any questions.