Your personal data is a sacred trust we take seriously. Here you'll find a clear explanation of how 11k collects, uses, and protects your information.
This Privacy Policy 11k (Website: 11k.wine) This policy governs the relationship between the operating entity and all its users. By using the 11k website or creating an account, you are deemed to have accepted this Privacy Policy.
We genuinely believe your personal data belongs to you. 11k only collects information that is strictly necessary to provide our services. Collecting data beyond that goes against our principles.
This privacy policy is written in plain, straightforward language so every user can understand it. If any part seems unclear, reach out to our support team — we're always ready to explain.
This policy applies to all 11k services — the website, mobile site, customer support channels, and any promotional activities. It does not apply to third-party websites.
11k collects the following types of information:
| Data Type | Mandatory | Purpose |
|---|---|---|
| Mobile Number | Yes | Account Verification & OTP |
| Full Name | Yes | Identity Verification |
| Date of Birth | Yes | Age Verification (18+) |
| NID/Passport | For large withdrawals | KYC verification |
| No | Communication & notifications | |
| IP address | Automatic | Security & Fraud Prevention |
11k collects information through several methods, each of which is communicated to you transparently:
11k never collects your full bank account number or card number directly from you. If anyone claiming to represent 11k asks for this information, it is a scam — please report it to us immediately.
11k uses your data solely for the following legitimate purposes — and nothing beyond that:
We never sell your data to advertising companies. If you'd prefer not to receive marketing messages, you can opt out at any time — through your account settings or by contacting support.
11k's data protection measures meet international standards. Here's what we use to keep your data safe:
In the event of a data breach (none has occurred to date), we will notify affected users via SMS and email within 72 hours and take all necessary steps.
11k does not sell, rent, or trade your personal data. Information may only be shared in the following limited circumstances:
11k never sells your data to advertising agencies, data brokers, or any third party for commercial purposes — this is a non-negotiable principle we stand by.
Cookies are small files stored in your browser that help improve your experience on the site. 11k uses three types of cookies:
These cookies are essential for maintaining login sessions, storing security tokens, and enabling the core functionality of the site.
These cookies remember your language preferences, settings, and personalized experience. They can be disabled, though some features may not work as expected.
To understand which parts of the site are used most. This data is collected anonymously and used solely for platform improvement.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in to the site.
11k believes you should have full control over your own data. That's why we uphold the following rights:
To exercise these rights support@11k.wine— or reach us via Live Chat. We'll respond within 30 business days.
For data deletion requests, certain information may need to be retained due to legal obligations (such as financial record-keeping requirements) — but you will be informed if this is the case.
11k does not retain data longer than necessary. Different types of data are kept for different periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | Account closure + 5 years | AML Compliance |
| Technical Logs | 12 months | Security analysis |
| Customer service chat | 2 Years | Service Quality Assurance |
| Marketing Preferences | Until opt-out | At Your Discretion |
Once the retention period expires, data is automatically deleted securely or anonymized.
11k's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
If you discover that your child has created an account on 11k, please contact us immediately at support@11k.wine— we will take immediate action.
11k may update this Privacy Policy from time to time. However, we are committed to maintaining your trust:
Continued use of 11k after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree, you may request to close your account.
If you have any questions, requests, or complaints regarding this privacy policy, please contact us:
For privacy-related complaints, please include in the subject line "Privacy Complaint" Send us an email — requests are processed promptly.
Why 11k is safe
Through a combination of technology and policy, 11k ensures your data is protected at all times.
Every message and transaction you make is protected by 256-bit SSL encryption — the same technology used by international banks. Your data is completely safe from interception.
11k never sells your data to third parties. Our revenue comes from betting services — not your information. This is a non-negotiable policy.
Third-party security experts audit 11k's entire system twice a year. Any vulnerabilities identified are resolved within 48 hours.
How your data is used is always made clear in this policy. Your data will not be used for any new purpose without your consent.
You have the full right to view, correct, or request deletion of your data. You can opt out of marketing notifications at any time.
All technology service providers that 11k works with are bound by confidentiality agreements. Your data remains protected throughout our supply chain.
Frequently Asked Questions
The most frequently asked questions about 11k's Privacy Policy are answered here.
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