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11k FAQ – All Your Questions Answered in One Place

From registration to withdrawal — simple answers to everything, all in one place. Search below or browse by category.

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About the FAQ

11k FAQ — Quick Answers to Your Questions

11k is one of Bangladesh's most popular online betting platforms, used by thousands of people every day. It's natural to have questions — how do I register, how do I deposit via bKash, how do I claim a bonus, how long do withdrawals take? This FAQ page gives you straightforward, honest answers to all of that.

Browse answers to 50+ questions organized across 8 categories. Use the category tabs above to jump to the section you need, or type your question directly into the search box. If you still can't find what you're looking for, our 24/7 Bangla support team is always ready to help.

Account — 8 Questions Payment — 8 Questions Bonuses – 7 Questions Betting — 7 Questions
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Account-Related Questions

Registration, Login & Profile

All you need is an active Bangladeshi mobile number, your real name and date of birth, and a password. The entire registration process takes just 1–2 minutes. An OTP will be sent to your mobile — verify it and your account is ready to go.
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Register Now

No. Each individual is allowed only one account on 11k. Attempting to create multiple accounts will result in all accounts being permanently closed and all bonuses forfeited. If you've forgotten your password, use the reset option on the login page.
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On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive a 6-digit OTP. Use the OTP to set a new password. The entire process takes under 3 minutes.
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Go to Login Page

Yes, though it must go through a security process. An OTP will be sent to your old number to verify your identity. If you no longer have access to that number, contact support@11k.wine with your NID for assistance.
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When your account is suspended, the reason will be shown at login. This usually happens due to a pending KYC verification or a suspected policy violation. Email support@11k.wine with your details and the issue will be resolved within 24 hours.
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KYC (Know Your Customer) is an identity verification process. You may be asked to upload your NID or birth certificate when making large withdrawals or adding a new payment method. This keeps your account secure and helps prevent fraud.
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Yes. To self-exclude or permanently close your account, send a request to support@11k.wine. Make sure all pending withdrawals are processed before closure. Under our responsible gambling policy, temporary breaks are also available.
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Learn About Responsible Gambling

Two adult members of the same household may use the same device — but must log in separately. Running two accounts simultaneously is against the rules and can be detected by the system.
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Payment Questions

Deposits, Withdrawals & Mobile Banking

Log in and go to the "Deposit" option. Select your preferred method (bKash / Nagad / Rocket), enter the amount, and the system will provide a number to send the payment to. Once sent, the funds appear in your account almost instantly. Minimum deposit is ৳200.
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Withdrawals are typically processed within 5 to 30 minutes. During peak times or for larger amounts, it may take up to 24 hours. Your first withdrawal may take slightly longer as KYC verification is required.
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The minimum withdrawal is ৳500. The maximum depends on your account level and verification status — typically up to ৳2,00,000 per day. For higher amounts, please contact support.
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First, wait 5 minutes — in most cases, the funds will arrive within that time. If not, send a screenshot of the transaction along with the number to live chat or support@11k.wine. Most issues are resolved within 30 minutes.
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11k generally does not charge any withdrawal fees. However, mobile banking providers may apply their own service charges. Any cash-out fees for bikiash or Nagad are governed by the respective mobile banking provider's own policies.
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No, not directly. Bonus balance must first meet the specified wagering requirements before it converts to cash balance — only then can it be withdrawn. Full wagering conditions for each bonus are listed on the promotions page.
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View Promotion Terms

Withdrawals are generally processed back to the same method used for the deposit — this is standard international practice to prevent money laundering. In exceptional cases, the support team can assist with alternative arrangements.
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Yes. If a deposit fails for any reason, your money is generally returned to the original payment method within 1–2 hours. If it hasn't arrived, contact support@11k.wine with your transaction reference number.
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Bonus Questions

Welcome Bonus, Wagering & Offers

Your first deposit after registration automatically earns you a 100% welcome bonus — no code needed. The bonus is capped at ৳10,000.
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Register Now

Wagering means you must place bets totalling a specified multiple of your bonus amount. For example, a ৳1,000 bonus with 10x wagering requires ৳10,000 in bets before the bonus converts to cash. Conditions vary for each bonus.
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Yes, our referral bonus program is active. When a friend registers and makes their first deposit using your referral code, you'll receive a bonus. Full details are available on the Promotions page.
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View All Offers

Yes, every bonus has an expiry period — typically between 7 and 30 days. If the wagering requirements are not met within this period, the bonus balance will be forfeited. Contact support before the deadline for full details.
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Yes. Cashback offers are available when you place a set amount of bets each week. These are applied automatically for active members and credited to your balance at the end of the week.
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Yes. Some bonus offers require you to opt in. If you'd prefer not to receive automatic bonuses, you can opt out via your account settings or by contacting support. Declining bonuses makes it easier to withdraw funds directly as cash.
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When entering your stake on the bet slip, you'll see a "Use Free Bet" option. Select it to place the bet using your free bet balance. If you win, the profit (excluding the original free bet stake) will be credited to your cash balance.
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Sports Betting Questions

Live Bets, Markets & Rules

Bet on 30+ sports including cricket, football, kabaddi, tennis, badminton, and basketball. All major tournaments are covered — IPL, BPL, World Cup, Premier League, and more.
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View All Sports

Live Betting lets you place bets in real time while a match is in progress. Odds change moment to moment, so quick decisions matter — simply enter your stake in the bet slip and confirm to place your bet.
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Cashout lets you settle a bet before the match ends. When you see the "Cashout" button on your bet slip, tap it to settle at the current value. It can be useful to lock in a profit or limit your losses.
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Yes. If a match is cancelled or abandoned, all bets on that market are voided and the full stake is returned to your account — usually within 24 hours.
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The minimum bet is generally between ৳10 and ৳50, depending on the market type. Maximum bet limits vary by market, event, and account level.
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Decimal odds are the simplest format. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total if you win (৳150 profit). The higher the odds, the lower the chance of winning — but the bigger the reward. Check the Betting Tips page for a full guide.
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View Betting Tips

Combine multiple match selections into one bet — once all picks are added to your bet slip, the "Accumulator" option will appear. Win all of them and your payout is multiplied across every odds. Miss just one, though, and the entire bet is lost, so the risk is higher.
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Security-Related Questions

Account Security & Privacy

Yes. Your data is protected with 256-bit SSL encryption and is never shared with third parties. It is used solely for platform operations, in accordance with our Privacy Policy.
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Read Privacy Policy

Change your password immediately, then contact us at support@11k.wine. We'll review your login history and, if any suspicious activity is found, secure your account and launch an investigation.
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Always log in exclusively through 11k.wine. 11k will never ask for your password or OTP via SMS or phone call. Do not click on unfamiliar links. If anyone claims to be from 11k and asks for your password, contact support immediately.
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Even with SSL protection, public Wi-Fi can pose risks. Using your own mobile data is the safest option. If you log in from a public computer, always log out when you're done and never use the "Remember Me" option.
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This is part of international AML (Anti-Money Laundering) policy and is in place for your protection. NID verification on large transactions ensures the funds go to the rightful account holder.
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Create a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters. Avoid using your name, date of birth, or mobile number as your password. It's a good idea to update your password every 3 months.
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Lottery & Jackpot Questions

Tickets, Draws & Prizes

Purchase a ticket for the 11k lottery and wait for the scheduled draw. Results are determined using a Random Number Generator — completely fair and transparent. Any winnings are automatically credited to your balance.
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Go to Lottery Page

Ticket prices range from ৳20 to ৳500 depending on the lottery type. You can purchase multiple tickets for a single draw — the more tickets you buy, the better your chances of winning.
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11k's jackpot is progressive — the more people play, the bigger it grows. The monthly jackpot starts from ৳1,000,000. Hit a specific combination on eligible slots or lottery games to win.
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Go to Jackpot Page

The 11k lottery uses fully fair and auditable RNG (Random Number Generator) technology. There is no possibility of manipulation. Results are published on the platform immediately after each draw.
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After each draw, any winnings are automatically credited to your 11k account cash balance. For larger prizes, the support team will reach out to you directly. You can then withdraw your funds through the standard withdrawal process.
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You can view all previous draw results under the "Draw History" section on the lottery page. Your personal ticket history is available under "My Tickets" in your account.
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Go to Lottery Page

Only verified 11k members aged 18 or above are eligible to participate in the lottery. A sufficient account balance and an active account are required.
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Support Questions

Contact & Troubleshooting

There are two ways to reach us: (1) Live Chat — click the chat icon at the bottom right of the page for instant assistance. (2) Email — write to support@11k.wine with your details and expect a reply within 2 hours. Both channels are available in Bangla.
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Yes, 11k support operates entirely in Bangla, 24 hours a day, 7 days a week — including Eid and other public holidays. You can reach us anytime, no matter the occasion.
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Email support@11k.wine with the subject line: "Formal Complaint". Include a description of the incident, the date and time, and any supporting evidence (screenshots). You will receive a written response within 48 hours.
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First, check your internet connection. Clear your browser cache or try a different browser. If the problem persists, email support@11k.wine with a screenshot — issues are typically resolved within 1 hour.
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If you have a dispute over a betting result, raise a complaint with support. All outcomes are verified against official scoring data, and a decision will be provided within 72 hours.
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Visit 11k's responsible gambling page for full guidance. Tools like deposit limits, self-exclusion, and cooling-off periods are all available free of charge. Our support team is available 24/7 and handles all matters confidentially.
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Go to Responsible Gaming page

Yes. 11k is a trusted online betting platform used regularly by over 500,000 members in Bangladesh. Winning real money and making withdrawals is entirely possible. That said, betting always carries risk — please play responsibly.
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About Us
Categories
Useful Pages
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About 11k

What You've Learned About 11k from the FAQ

11k's Best Features at a Glance

Instant Registration

Open an account in 1 minute with just your mobile number. Verify via OTP, fill in your details — and you're ready to play.

Payments via bKash & Nagad

Easy deposits and withdrawals via your favourite mobile banking app. Funds in hand in 5 minutes or less.

100% Welcome Bonus

100% bonus on your first deposit, up to ৳10,000 — for new members only. No code required.

Live Betting

Bet in real time while the match is live. Thousands of markets across 30+ sports.

Fully Secure

256-bit SSL, OTP verification, and brute force protection — your account and funds are completely secure.

24/7 Bangla Support

Instant help in Bangla for any issue. Our team is always active via live chat or email.

Contact Us

Can't find your answer in the FAQ? We're here to help.

Our expert support team is available 24/7 to assist you in Bangla

Live Chat

Click the chat icon at the bottom right of the page for instant support in Bangla.

Online — Chat Now
Email Support

Email us at support@11k.wine with full details. You'll typically receive a reply within 2 hours.

Reply within 2 hours
More Help

For details on terms & conditions or our privacy policy, please visit the relevant pages.

Full Guide
Remember to Gamble Responsibly

11k is for Bangladeshi residents aged 18+ only. Betting is for entertainment — not a source of income. If you need help, Responsible Gambling Page View details or contact support.

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